FAQ

Do you have factory of your own?

Yes, we are factory with trading, our own factory located in Pang village, LuoYang ,China


How many years you have been operating?

We opened in 2007, nearly 10 years until now


What machines are you using? Are they Chinese machines or are they imported from somewhere else ? ---  

Machines are made in China but some parts in the machine are imported from overseas. The automatic production line, powder coating line and laser cutting machine are all advanced equipment in this industry.  


What certificates you get about factory  

BSCI, SEDEX, ISO9001. ISO14001, ISO18001.


What are your product structures?

Both KD structure and full assembly structure are available.   


How many colors can I select?

You can select the color from RAL color card and PANTONE card. 


What is the thickness of your steel plate?

0.4-1.2mm, depends on you.


How to pack your products?

Standard export package (5 layer carton with inner lining) and special package (paper corner protection or white foam corner protection ...... ) also be accepted.


What are your warranty procedure steps.  

Supply replacement within the 5 years warranty period.


Could you provide free sample?

Yes, but customers need pay the shipping cost to destination.


What's the payment terms ?

A. T/T, 30% in advance, 70% before shipping

B. L/C at sight


Do you have the Minimum Order Quantity ?

Yes, MOQ 50PCS each item. One 20GP container (3 or 4 items mixed)


What's the delivery time ?

20-30 days upon receipt of the deposit.